Dear All Rehab Staff – PT, OT, and ST,
…I write this one year after my diagnosis…After 3 long months of being unable to walk, talk, difficulty finding words or knowing what was going on with me…I am happy and overjoyed that I swam one mile yesterday! I only wish you were there to see what impact you all have had in my life and to watch me swim the 76 laps…
So thanks, thanks, thanks for all you do. More than you will ever know, I thank you all for another chance at life.
April 30, 2017
…I love that the woman at the front desk is the “Director of First Impressions.” That defines your core values, I suspect. Thank you for your help…
April 9, 2017
…I love that the woman at the front desk is the “Director of First Impressions.” That defines your core values, I suspect. Thank you for your help…
April 3, 2017
Dear Mr. Stapleton,
I am writing to extend my sincere gratitude to you and your staff for the work they are doing on behalf of my aunt. You, Katie Cruise and Jill Jones were so timely and efficient in processing M’s application to facilitate her safe arrival to Sherrill House. It was a pleasure to meet you as I entered the foyer and thank you for your support on M’s first day…I was grateful to have the opportunity to have lunch with M. and meet the staff.
…Thank you again for your support and your advocacy on M’s behalf. We are certainly blessed by your help and diligent work at Sherrill House.
Feb. 23, 2017
I want to thank you and all the Sherrill House staff for the care you provided to E. during her stay last week. She was deeply grateful and impressed by the care and kindness shown to her by so many people. Her stay provided me with a first-hand experience of the quality care that I’ve heard so much about…Many thanks.
…It is a lovely thing that my mom was able to have some young visitors through the volunteer program while she was at Sherrill House. Thank you so much for doing your job with such humanity and compassion. I strongly feel Sherrill House is a special, special place because of people like you. You put much sincerity and a little soul into every interaction.
January 10, 2017
Dear Julia et al at Sherrill House,
I want to thank you all for watching over my mother these past several months…there was always someone to inform me, to advise me and to guide me. You gave my mom a place exactly at a time when her needs changed from rehab to nursing home care…
With much appreciation,
January 6, 2017
There aren’t enough words to thank all of you for your wonderful care of my mother. Your patience with and support of her is greatly appreciated. You walked with her during her journey…and prayed her into heaven. You have my eternal gratitude.
January 4, 2017
Please give my enthusiastic thanks and gratitude to the direct care and nursing staff, AND to all of the physical and occupational therapy staff in the gym! Whenever I look at the Sherrill House note book (with the “diary” of my daily activities there) I am reminded of the importance and value of persisting with my daily PT and OT exercises.
December 22, 2016
I hope you will convey to everyone at Sherrill House my gratitude for F’s care. I cannot remember an instance when any of my concerns were not addressed and the loving care that all the personnel that were involved in his daily care provided.
It’s clear that Sherrill House is mission-driven and all the staff are part of that motivation. Everyone I interacted with during this difficult period did their best to understand and help me through it. Our whole family noted the quality of care and was comforted. It brought back memories of my parents and the many years they spent at Sherrill House and that people like Pearline are still there doing God’s work.
Thank you Patrick for your part in the last few months…I will always remember your kindness and efforts to help.
December 16, 2016
Dear Mr. Stapleton,
…I received wonderful care during my short stay at Sherrill House. Your entire staff were professional and offered the best of care. I am grateful to all involved.
December 6, 2016
We would like to thank you for all the hard work you did to take good care of my mother for so many years. Thank you so much from the bottom of my heart.
November 3, 2016
I wanted to take a minute to write to you about my stay at Sherrill House…In particular, I would like to single out two people who really went the extra mile, making my stay very pleasant. The first is Jamie Dame, PT extraordinaire, and the second is my nurse, Joseline Guerrero. They were both very kind and patient, and they worked hard to make a difference. Their attention…made my seven day stay much more memorable. I would highly recommend these two employees to any new patient staying at Sherrill House.
October 12, 2016
Dear Patrick and all at Sherrill House who made us feel like a king and queen –
We have been blessed back to fabulous health by all of the caretakers within your walls… the care has been outstanding, thorough, well-disciplined and filled with knowledge and with sprinkles of good humor, laughter and encouragement along the way…Thank you from the bottom of our hearts. We know that you will keep up the good work for others…
D & S
Just a note to thank you and your entire staff for extending themselves on behalf of my recovery and for getting me started on the right track. Your people could not have been nicer. I really appreciate your helping me during a difficult time.
October 3, 2016
I want to express my gratitude for my stay at your facility recently…I was made extremely comfortable with the help of nurses, Gwynne – social worker, the CNAs, and of course the physical therapists, especially Khatchik and Jamie, and occupational therapist Aileen. Their daily help made it possible for me to get ambulatory and ready for my re-entry into living at home. A special shout out to Fred, my CNA, who through his actions and personal connection had a big impact on my rehab.
Thank you for the professionalism, thoroughness, and culture of care of all your employees.
…I have met some of the nicest people here…Some of the exemplary people who do their jobs well and pleasantly are Kristen, Gemma, Margarita, Carol, Saida, Christine, John, P.T. and Maral, O.T. I met Jamie and Khatchik who introduced themselves and speak to me each day. People I don’t know nod and speak to me. What a friendly atmosphere you have created.
The food here is terrific. It is tasty, hot, and varied…
As to the nice man who delivers my paper, what an original idea for you to meet the patients, know the staff, be aware of what the house looks like, and make yourself accessible…
My room is always cleaned thoroughly, thanks to Doris and Vivian. Everyone is faithful in introducing themselves…
Thank you for taking the time and using your experience and bright ideas to create such a special place for patients to get well…You are a 5-star hotel. Thank you for your hospitality. If I have to return it will be like visiting old friends.
July 20, 2016
I want to express my sincere appreciation for the wonderful care I received at Sherrill House…All of your employees have been top notch, always with great big smiles, anytime day or night. They are all very kind, warm, friendly and professional. My first impression on Saturday was a warm friendly welcome to Sherrill House from the front desk. It was so nice to hear greetings from each employee…
May I thank you again, and praise you for your leadership ability and wish you well…
P.S. Thanks for the daily Globe.
June 26, 2016
What can I say? I don’t think I could have been in a better rehab than Sherrill House. I was amazed by the friendliness and care given to each and every patient…Sherrill House will be my number 1 recommendation to anyone needing rehab. You’ve done a remarkable job Patrick, and I wish you continued success in running this very special “House.” Again, thank you.
June 8, 2016
I want to tell you of my experience while staying at Sherrill House. The people working there were such a great help to me. I want to mention one exceptional aide working while I was there, named Lesly. He was the kindest, most considerate person. He seemed to know exactly what I needed when I needed it – like a huge bag of ice after PT or just changing my bed while I was showering. He set up my shower for me, knowing I could take care of myself, and then went off to do my room. He made sure my glass of water was always full with ice…
My husband and I toured the establishment prior to coming – a great experience which helped us to make our minds up on where to stay. Please thank your office staff for this…
Another reason I wanted to write this letter is to tell you of my WONDERFUL experience in the PT department, headed by James Dame. The equipment and experience of his staff helped me to walk, touch the floor, do all of my exercises, giving me instruction and aids to completely help me to take care of myself when I left. This enabled me to return home within a week. His department is to be commended for his motivation and help…I watched other patients do their therapy there and saw the way the staff worked with each one of them – offering total attention and help. James Dame might be the Director of Rehabilitation, but he also was my personal trainer and rehab person. This operation (a major one) has been one of the best experiences – so far – in my life…
Thank you all for everything you did for me.
June 6, 2016
Just a short note to express my gratitude to you and your staff for making my stay so pleasant. Each person who was assigned to my room was not only professional but also very caring.Scerely,
June 2, 2016
I can’t thank you enough for going above and beyond the call of duty. The staff were wonderful to D. They treated him like a V.I.P. and he loved it…We are all very thankful.Scerely,
May 1, 2016
Dear Sherrill House,
I would like to say how nice my stay was here. I would recommend Sherrill House to anyone. Everyone here goes above and beyond.Scerely,
Thank you sooo much.
April 26, 2016
I wanted to thank you for such an amazing opportunity to become closer to such a diverse and entertaining group of people. I’ve learned so much in the months that I’ve been visiting and created many bonds that I’ll remember for the rest of my life. All the experiences here will help me become a better physician in the future.
April 17, 2016
Dear Sherrill House Staff,
Thank you so much for the lovely plants and dish garden you sent in memory of our mom…I want you all to know how very much my mom loved you all at Sherrill House. She truly enjoyed her visits…
March 23, 2016
To Sherrill House,
I am happy to make the enclosed contribution to Sherrill House in gratitude for the care I received there in January this year as I recuperated from knee replacement surgery. I am particularly grateful for the Physical Therapy Dept. particularly Jamie and Catherine as well as all the others who cared for me in outstanding comfortable surroundings.
March 21, 2016
Dear Jamie and Aileen - and Patrick,
…I am especially writing to rave about the P.T. and O.T. that I received from my good friends, Jamie and Aileen. Both of you were prompt, professional, kept me on task, filled with loving kindness and compassion, and stern with your warnings at the same time. I will always remember you…The very reason I had hoped to go to Sherrill House was because of the reputation for terrific therapy. And that is exactly what I got! I can’t express how happy I am to have met and worked with each of you. Because of you, I was able to come home with confidence. From the bottom of my heart I thank each of you, and wanted Patrick to know as well…the therapy was truly a blessing! I couldn’t have asked for more.
March 9, 2016
Dear Mr. Stapleton and Staff,
I want to thank the staff at Sherrill House for collectively bringing me in less than a week to the point wherein I truly developed the confidence to come home after having had quite elaborate surgery… I arrived at Sherrill House feeling overwhelmed, weak, depleted and afraid. I truly was a different person on the day I was discharged. It was such a wise decision. I just KNEW I could not go directly home but wanted to be close to the…hospital… I would particularly thank Jamie, Director of Rehabilitation. He was beyond amazing. I have no words to describe how thankful I am for getting me back on my feet, both physically and emotionally. Other special thanks go Aileen and Arlene in O.T. I was actually with Aileen the most, what a gem you have in her as well as in Jamie. They were filled with loving kindness and compassion, yet were firm in their strategies and the goals I needed to meet…I thank them for all they did, and with such sincerity. I salute and thank them from the bottom of my heart. I hated to say goodbye to them.
There are other names in your nursing and CNA staff I would like to offer special thanks – always professional, always kind and smiling… God bless them! All! The following are the names in the nursing staff that I remember every day. I know there are more that I’ve forgotten. My deepest thanks go out to Joseline, Krista, Sherley and Melanie. On your CNA staff, I sincerely thank Carline, Carol, Janette, and Mercia. I love all mentioned for your loving help post-surgery.
…I shall never forget all of you for getting me through a most difficult time.
February 10, 2016
I had a three week stay in April…I wanted you to know what an INCREDIBLE staff you have there. I am a Nurse Manager…and I know what to look for to hire excellence. In a heartbeat I would hire any of your staff. They are well-trained, compassionate, caring, competent…there are not enough positive adjectives to describe my impressions…
From the time the ambulance rolled through the doors I was welcomed by your staff. The receptionist looked right at me and said “welcome to Sherrill House” instead of talking to the gentlemen transporting me. Before we got to the elevator two other people did the same. I was pleasantly surprised to say the least. I reached my room to be greeted by a flower in a vase and a water bottle…and a clean comfortable room. By the time I was settled in bed the admission staff came in, greeted me with a smile and that was the start of what I can only say was a great experience. I was set onto a road of recovery that although it took time gave me my life back!
Thank you, thank you, thank you!
January 7, 2016
I write to express my gratitude and respect to your entire staff (both medical and otherwise) for providing me with such excellent care and support during my recuperation. My recovery has been greatly assisted by their encouragement and professionalism. With sincere best wishes for the New Year and my thanks,
September 30, 2015
From the moment I arrived at Sherrill House, I could feel the difference in the air and atmosphere - pleasant, friendly, cheery, clean, and the overwhelming sense that everyone felt so happy, content and fortunate to be there.
How I miss those fantastic few weeks I spent with you all - where every possible wish and need was anticipated and attended to in such a timely manner.
From the morning Globe hand-delivered by you... your loan to me of your Apple computer, the marvelous, qualified nursing staff on the second floor, the many delicious choices for meals served on hot plates, all the gifted physical therapists (especially my John Kusel), Tat'yana and all her special events we all looked forward to and her specially brewed Earl Grey tea with honey and meyer lemon which she kindly delivered to my bedside - and absolutely EVERYTHING to make my stay unforgettable. I miss you all.
You run an outstanding establishment. Congratulations and thank you.
December 1, 2015
H. and I and my entire family can't thank you enough for all the great care and caring you and your entire staff provided during my third rehab. Without this care I would not be doing as well as I have been since getting home.
November 16, 2015
… I’m feeling very well and am back to normal life...and no pain! I want to thank you and your gang for your wonderful help to me last March. You all made what could have been a miserable experience into a time that was very helpful to me and even enjoyable. This applies to everyone at Sherrill House- I feel my care was the best in every way and the food was good too! Thank you, thank you, thank you.
All the best to you all.
Dear Mr. Stapleton,
The wonderful staff at Sherrill House helped me recover and heal during two different stays since 2014. In January and February… your nursing and physical therapy people helped me regain the ability to walk and eat… .... and helped treat and heal my heart and foot wounds… Thank you so much for all that you and all your great support staff have done for me and my family.
August 14, 2015
Even though I would have preferred to spend my vacation elsewhere, my time here was, as usual, very nice...
CNAs that were sweet and helpful - Saida and Gemma.
Nurses that were always accommodating and helpful - Joseline and Krista.
And most importantly, the therapists were amazing. I see people downstairs who can barely shuffle along walking two days later and using the stairs three days later... Sean was his wonderful self and I was very impressed with Sheri. She has a depth of knowledge that surprised and, to be true, awed me. I think she gave me good exercises and some for my brain! She is a jewel...
Thanks a lot for my paper everyday and providing such a comfortable and generous spirit place to recover. I loved my room!
July 22, 2015
I'd like to thank you all for the excellent care you gave my mother over the last few months. Your patience and understanding made my mother's last days peaceful. Thank you all.
July 18, 2015
Dear Sherrill House staff and volunteers,
What a wonderful day was had by all. Fine weather, good food, festive music and no rain...we wanted to say thank you for the fine barbeque! All of you worked so hard to make sure that all guests were well taken care of, and we were. Thank you so much.
V.H. and Family
I felt very much at home there seeing Sarah, Dianne, Sarah-Ann and Sue and being cared for by the great staff. The beautiful Thompson Family Serenity Garden was definitely a factor in my recovery.
June 28, 2015
I wanted to extend my deep thanks for all your help during my visit at Sherrill House. The team work was excellent and just about everyone gave me super service. I will recommend it highly to those in need of rehabilitation services...
Very truly yours,
May 8, 2015
My mom...is a resident on the first floor, and I just wanted to drop a note to let you know what a wonderful job Sheree, Tresha and Dani do in the activity room there. They are attuned to my mother's individual needs and preferences - so important with Alzheimer's/dementia, when no two patients are the same - and bring such care to their roles. If you could have seen it on Tuesday afternoon, as a D.J. and singer entertained everyone, it was an absolutely joyful place to be, with dancing, singing, and much laughter.
As you probably do yourself, I regularly encounter misconceptions about nursing care and advanced Alzheimer's in my role as a caregiver, and there are so many happy moments in that room that I wish the outside world could see. And it really is a testament to the knowledge, respect, commitment, and loving attitudes of Sheree, Tresha, and Dani. As my mother spends the majority of her day in the activity room, I am very grateful for their contributions to her care.
Thank you for valuing this progressive approach to dementia care and for recognizing that these residents' desire to create, interact and feel joy does not fade.
I think the PT and OT programs are great. They are very professional yet there is an atmoshere of caring and fun while doing something that can be very boring and stressful. The therapists make you feel very comfortable and explain each exercise and make you think before you act, which helps to keep you safe when you return home. They are a great group!
April 1, 2015
The Director and Staff of Sherrill House,
May I express my deepest appreciation for the superb care I received during my stay?
In particular the nurse and therapist Catherine and John...
Again, my deepest appreciation.
March 5, 2015
Dear Mr. Stapleton,
I felt very compelled to write this letter after the extraordinary service I saw given to my mom while she was at the Sherrill House...My mom was transferred from...to the Sherrill House. This was her first time and our first experience at any type of nursing home facility and she was very anxious. I will never forget when she first arrived and I called to see how she was and when I heard the anxiety in her voice, I immediately became anxious as well. And then I heard a voice over the phone saying she will be alright don't worry we will take care of her. I reassured my mom that we, my siblings and I, would see her later that evening.
Thank you Janette for keeping your promise from that very first call.
Thank you to Josephine, you were always patient with our many questions and boy did I have them. Thank you - it meant a lot.
Thank you Yvrose for every evening greeting me with that smile and coming in to see if there was anything needed while we visited.
Thank you Joycelyn and Ntuoma for always knowing who needed to help us when questions were asked. Ntuoma thank you for getting to know my mom. She still talks about the goodbye hug you gave her when she was leaving.
Thank you Erin, the day I questioned if Sherrill House was the right place for my mom you reassured not with words but with your actions. Thank you.
Thank you Jessica, each evening when I came in you would greet me always with a smile and ask me how I was doing.
Thank you rehab team, you would be proud. She is much stronger than when she first came in...
Thank you all of you together and each and every one of you separately, for what you did for our mother. Your care and concern meant so much to my sister, my brother and myself...
Sherrill House now has some of the biggest advocates. Thank you very much from the depths of our hearts.
I just want to take a minute to let you know about my stay at Sherrill House. No one enjoys the thought of having to go to rehab and I must be honest and tell you that neither was I. I have been in many rehab facilities over the years with my parents and I wish I had known about Sherrill House back then.
You and your staff are so kind, patient and professional. I have been blessed to have had my PT with Jamie and OT with Catherine. All the physical therapists care genuinely about the people in their care. You can tell these are people that are automatically compassionate and understand the fears we have.
I have a friend looking at having her knee replaced...and I told her hands down if she needs rehab this will be the place to go. The nurses and CNAs are super, patient and very kind. It was a pleasure to see your smiling, happy face each morning. Don't change a thing you are doing because it all works!
...I want to thank you and everybody at the Sherrill House for the excellent care and comfort I received while in your care...Hopefully I will be swinging a golf club...sometime this spring.
God bless you and thank you.
January 30, 2015
It has been one week since my discharge from Sherrill House. Thanks to all the good work of the staff in every department...I have continued to make real and measurable daily progress here at home...I cannot thank you and everyone at Sherrill House enough for your good work...
Again, thank you sincerely for all you do and have done.
January 1, 2015
Dear Sherrill House Staff:
...I wanted to thank the medical staff that was working the night my mother passed...they were so kind and caring and I'd like to give my thanks on behalf of my family. In particular I would like to thank nurses Monica Sirkisson and Joudette Louizia. I would also like to thank nursing assistants Rhona Ashley and Bernice Bailey-Malcolm...These ladies were very kind to me and it's clear they care about the residents...I see them as angels who were looking out for my mother...I hope these two nurses and nursing assitants know that the work they do is important and it has a great impact on the residents of Sherrill House and their families.
With Sincere Thanks,
December 15, 2014
Last year both my husband ...and I received such superior care from all the Sherrill House personnel...I speak highly of the institution as a whole among my circle of friends and acquaintances. And I still maintain the exercise program estalished for me - thanks to the physical education good folk!
November 19, 2014
Dear Colleen and all your first floor team:
Many thanks for the wonderful care you gave B...Thank you to Daisy, Agnes, Monica, Gilly, Olympia, Sheree, who I met often, and to all those other caregivers who were also there for her.
You do great work!
All the best,
T. and R.
November 11, 2014
This is my second visit to Sherrill House for rehab following surgery at New England Baptist. I did value and benefit enormously from my rehab of a year ago...so when Dr. S. gave me a new knee in September, there was no doubt in my mind where I wanted to go. I was not disappointed. I have mailed a donation...and particularly recognized the following: Sean...Dana and Darlene, Joseline, a partuclarly talented nurse (among many), also Astrid, Yolanda and Fred, and Shellice, with whom I had many meaningful conversations...
... I don't need to write this to you, but I cannot emphasize this enough. Pat, you have assembled an exceptional staff. Special kudos to you.
Given your recent review with no (deficiencies) is a tribute to you and to your good staff... Thank you again Sherrill House. I am forever in your debt.
October 8, 2014
...My family and i cannot say enough about the care (our mother) received, as well as the support, sympathy and love we received from everyone.
I can't name everyone, but Chantal and Marie...were exceptional and very accommodating, the night nurse Chinwe as well...the CNAs Mercia and Danielle were so good with her, and knew her likes and dislikes. At night Ginette and Marie loved and took great care of her and she knew it.
We cannot say enough about the love and care she received and wanted you to know.
September 29, 2014
To Sherrill House 1st Floor Staff, from our hearts to yours,
We have been truly blessed by the outpouring of love, prayers and support from each and every one of you. Words cannot express how much we will miss our beloved mother...Thank you for the excellent care provided for our mom over six years...May God continue to give you strength in all that you do.
S.R and family
September 25, 2014
My mother came to Sherrill House...with a broken ankle. She was in pain, weakened from a five day stay in a hospital and very frustrated. My sister and I were not very hopeful about our mother's near future.
Today she can walk again with her walker and transfer from a chair with a little help. She is alert and has more energy, and her attitude is positive. I know that she has received excellent care from the staff at Sherrill House all around. The results of the physical therapy that you and your team provided far exceeded my expectations and have improved the quality of my mother's life. I know the work that you and your PT colleagues do is difficult and requires great skill and patience. I just wanted you to know how much we appreciate it.