Last updated June 26, 2020
Outdoor Visitation now available at Sherrill House
Visits will now take place in the Thompson Family Serenity Gardens. Located on the Garden level of Sherrill House, there will be no entrance into the building by visitors. All visitors will enter the Gardens through the outside gate, with four stairs down, located at the back of the parking lot.
Must be scheduled!
All other procedures stay the same, just different location, you may not enter the building [even for the restroom], and there are four stairs down to the Gardens.
BEGINNING JUNE 3, 2020: Visitation schedule - BY APPOINTMENT ONLY
Tuesdays: 3rd floor | 10:00am – 11:30am | 1:00pm – 2:30pm | 3:30pm to 5:00pm
Wednesdays: 2nd floor | 10:00am – 11:30am | 1:00pm – 2:30pm | 3:30pm to 5:00pm
Thursdays: 1st floor | 10:00am – 11:30am | 1:00pm – 2:30pm | 3:30pm to 5:00pm
- Each 20-minute time slot has availability for four residents to visit.
- Visits must be scheduled with the Social Work Department. [contact information below]
- Visit Days will be on a floor rotation schedule to allow opportunity for all families to visit.
- Visits will be scheduled weekly and please make visit reservation by Friday at 3:00pm for the following week.
- PLEASE read ALL measures on outdoor visits in order to be in compliance. Any visitors not in compliance will be denied entrance to Sherrill House.
- Visits will be 20 minutes long.
- Please arrive 10 minutes before time of visit. Please wait in car until you are called in.
- Arrive to Sherrill House with appropriate mask on. [a N95 or surgical mask]
- Will be held in the Thompson Family Serenity Gardens.
- Do NOT be late, it will subtract time from your visit.
- 10 minutes between visits for sanitizing and transport of resident.
- Your visit is only scheduled for 20 minutes, please do not arrive early OR late for the visit. No exceptions.
- No food or drinks will be allowed during the visit.
- All delivery procedures remain intact, please do not give residents goods directly.
- Subject to change with Sherrill House and DPH/CDC guidance.
- Dependent on permissible weather conditions.
- Fridays will be used for inclement weather.
Sherrill House Family Communications: 617-731-2400
Laura Ziter, email@example.com, ext. 3053
Gwynne Nikolits, firstname.lastname@example.org, ext. 3052
Laiping Yee, email@example.com, ext. 3055
Julia Shea, firstname.lastname@example.org, ext. 3501
FOOD and/or PACKAGE DROP-OFF
In addition to the increase to our already strict infection prevention and control protocols, we will now require all food or package deliveries to be dropped off inside front door.
Receptionist will then handle the package and ensure delivery to the resident. PLEASE make sure delivery or package is clearly labeled with resident name.
Our first focus is our residents, and to create safe and effective ways for them to resume physical and social activity, as these are critical to overall health and wellbeing.
While we recognize the importance of getting back to some sense of normal, it is critical that we continue to be vigilant, thoughtful, and consistent.
Sherrill House Response to COVID-19
Sherrill House is actively responding to the COVID-19 coronavirus. As always, our number one priority is protecting our patients, residents, and staff. This page will be kept updated with the newest information for our community and their loved ones.
COVID-19 is present and we are working directly with the families of those who are impacted to keep them up to date about their loved one's condition. Our hearts are with the seniors, families, and employees who are being affected by COVID-19.
In addition to these actions, we’ve bolstered our already strict infection prevention and control protocols with increased cleaning of high-touch areas, cancellation communal dining, and cessation of group programming. We are actively expanding virtual programming, video chat capabilities, and other efforts to fight social isolation.
Infection Control Efforts
Because we know residents are contagious and can test positive before they show symptoms, testing asymptomatic patients is critical to stopping the spread. It also allows the clinical team to physically separate patients with and without the virus, a key step in infection control. At Sherrill House, this is being achieved either by creating positive and negative cohorts, or by strict isolation of infected patients in their rooms, with the highest level of infection control precautions.
Once we were able to test all patients and implement associated cohorting and isolation, the infection rate declined significantly. As of April 30, 2020, our testing results are 90 positive, 37 negative, and 2 pending. We are deeply sad to report that 15 residents have passed due to this virus.
We are encouraged by our progress in limiting the rate of new infections, and are taking every effort to beat back this virus.
Compassion and Sympathy
We send our deepest sympathies to the families of those who have passed. With stringent no-visitor rules in place, it is heart-wrenching that families cannot visit their loved ones at the end of life.
For those families who are in this situation, please know that your loved one is not alone. Our staff, including chaplains, have become surrogates for families who no longer can be at their loved ones’ bedsides, and are holding their hands, speaking words of comfort, and caring for them gently. Every senior who passes away in our care will know that they are well loved.
Since this crisis began, family members have received regular communications from Sherrill House leadership and proactive calls from social workers nurse managers. Staff on each floor have notified families if their loved one has been exposed to COVID-19.
Recognizing how important it is for you to have virtual visits with your loved one, we are facilitating one-on-one video chats between patients and families. We are eager to maintain the connection between families during this crisis.
Employee Screening and Support
We are physically screening each employee, each shift, for a fever of 100o Fahrenheit or higher and other signs and symptoms of illness to protect patients and fellow staff members.
We are providing Sherrill House employees a host of supports to maintain a stable and available workforce, including flexible schedules to accommodate child care concerns, meals, scrubs, and accommodations paid by Sherrill House if employees choose to separate themselves from their families.
Modified Dining and Programming
We’ve bolstered our already strict infection prevention and control protocols with increased cleaning of high-touch areas, modification of dining services to accommodate social distancing, and cessation of group programming. Virtual programming, including religious services, is available through closed-circuit television. Our life enhancement and social work teams, among others, have increased their presence with patients in order to engage them with individualized programming, and to help alleviate feelings of social isolation and depression.
Our medical, pharmacy, and food and beverage supplies are being delivered as scheduled. We have an adequate supply of the personal protective equipment (PPE) needed to follow clinical requirements issued by the Centers for Disease Control.
Thank you to our Sherrill House families and friends that have been so understanding and supportive of us as caregivers, medical professionals and administrators. We are very fortunate to have a seasoned staff that is knowledgeable, compassionate and committed.
Please watch this page and our social media for updates!
Frequently Asked Questions
At Sherrill House, we follow strict infection prevention and control protocols to minimize exposures to any airborne virus. We regularly ensure our health care personnel are properly trained and capable of implementing infection control procedures and ensure they understand, and can adhere to, infection control requirements. We also work closely with the state and federal regulatory agencies – including the Massachusetts Department of Public Health (MADPH) and the Centers for Disease Control (CDC). With abundance of caution in this dynamic environment, we are proactively taking steps to protect our vulnerable seniors, employees, families, and friends. Among these steps is the activation of our Emergency Response Management Team, where decisions about COVID-19 are being made around what is best for our residents/patients and our community. We will update on a regular basis as necessary to ensure transparent and ongoing communication with the families of seniors in our care, as well as employees, friends, and others.
Staff at Sherrill House have the personal protective equipment (PPE) needed to follow clinical requirements issued by the Centers for Disease Control. We have a dedicated PPE Purchase and Delivery system focused on procuring PPE, ensuring that it meets clinical standards, and closely managing our inventory. We are exploring all avenues for securing PPE to maintain our supplies and are very grateful to have received several generous in-kind donations from supporters in the community. PPE includes masks, gloves, gowns, face shields, goggles, and more.
Notifying family members and caregivers of a change in a loved one’s condition in a timely manner is part of our standard policies and procedures. Additionally, please visit this page often for more general information about Sherrill House’s proactive approach to COVID-19.
At Sherrill House, we have strong infection control procedures in place and follow aggressive protocols to isolate any patient exhibiting airborne illness symptoms. We have the ability to move any resident exhibiting symptoms to our COVID-19 internal unit on our second floor. We are taking care not to have clinical staff rotating between different floors and have cancelled group activities for patients.
Sherrill House can provide COVID-19 testing when needed, and wait on results which return within two days to five days.
We were one of the first long-term centers to provide technology for residents and patients the opportunity to visit with loved ones through video chats. Our Expressive Therapy department and our Chaplain have created virtual programming through closed circuit television which is shown in each room throughout Sherrill House. We are working on video messages from volunteers who have been regulars here at Sherrill House for years and have already delivered numerous cards and greetings to every floor. To see stories about what’s happening and photos, please check us out on Facebook and Twitter.
Skype Calls with Residents
In order to maintain the health and wellness that comes from social visits – our Expressive Therapy department has created virtual visits for family and friends to visit with loved ones through Skype. The program is a success and our residents/patients love it!
Contact email@example.com to schedule.
Tel. 617-731-2400 ext. 3020
Sherrill House Worship Services
Chaplain Lindsay Popperson, Music Therapist Chelsea Haynes, Director of Expressive Therapy & Program Director of Special Care Unit, and Development Coordinator Chris Vu take part in an exciting new platform to bring activities, worship and entertainment to the residents and patients of Sherrill House.
Above and Beyond
The Sherrill House staff is second-to-none on a slow day – put them in a worldwide pandemic – and you see them shine like diamonds!! From programs to keep them connected to the outside, Lynn Rose from the Business Office helping a family in the parking lot to multiple one-on-one check-ins with each resident several times a day! Please follow, like, join us on social media to read about the amazing staff that cares for our residents and patients.
Updates from Sherrill House
It is said that social media is used to keep in touch with friends and extended family – but is it really when everyone’s eyes are on their phones? This may be the one time we will tell you to spend time alone and check out our online presence!!! It is where we will have updates, photos and stories of Sherrill House and the COVID-19 situation.
Trusted Resources on COVID-19
Please do not use social media for information on COVID-19 unless it is these trusted sites that are updated almost by the minute and contain official information. It will take everyone’s participation for us to be successful in dealing with the COVID-19 and we all want to do our part!
"They Who Care, Heal."
Contact us now to schedule an appointment.